Fedefarma have been able to reduce the number of enquiries sales reps make to clients. “All information relating to services offered is centralized and updated instantly, so the whole team receives each update at the same time.”
Fedefarma has four different sales networks, which offer different services to the same base of clients. “ForceManager has also helped us to better coordinate between these networks, given that different teams share the same client calendar. That’s how we’ve been able to improve the quality of communication between our reps, as well as the service to our clients.”
The feedback of our final users working with ForceManager has been very satisfactory, the main reasons include optimization of time, fast access to client information and better coordination with the rest of the team.
- Prospect visits have increased by 80% compared to last year (2016).
- Sales activity reporting time has been reduced by 50%.
- The sales team are more autonomous, reducing enquiries to other departments by 70%.
- Improved visibility of sales team performance.